You can use our website anytime (24hours) to get an instant cash offer and register the sale. Our office team/customer support are available during the office hours below. 

Monday 9.00 – 5pm
Tuesday 9.00 – 5pm
Wednesday 9.00 – 5pm
Thursday 9.00 – 5pm
Friday 9.00 – 5pm
Saturday Closed
Sunday Closed

1. Find your device on our homepage search bar, select condition to get an instant cash offer. Click  ‘Sell this device’ and fill in your payment details

2. We will provide you with a Royal Mail Postage Label . Bubble wrap your device, it’s better to have too much wrapping than not enough to protect the device in transit. Drop off the device at your local post office

3. We will notify you when we receive your device. Our technicians will test the device and get you paid within 48 hours (Monday-Friday-Excluding Public Holidays).

4. Your quoted price is valid for 30 days but we don’t mind if you are a day or two out when posting to us but if it is longer than 48 hours and the item price has changed then you will need to make a new submission on our website

• Search the model/make of the device you are looking to sell.
• Select condition/ memory capacity/network (where applicable)
• You will immediately get an offer based on your selection

Once we have received and checked your device(s) we will pay you within 24 Hours (Monday-Friday-Excluding Public Holidays). You will receive an email to confirm payment has been sent.

You can sell an unlimited number of devices to Ecofone. Each order allows you to add up to 2 devices at a time. If you are selling more than two devices, you need to create multiple orders. Our Royal Mail Tracked 48 service allows you to post up to 2 devices per order.

If you have a large collection of devices that you wish to sell in bulk, we offer a free valuation service, simply send an email to hello@ecofone.co.uk or complete the bulk sell form here with your details and the collection you wish to sell, and we will reply within 1 business day.

We will provide you with a Royal mail postage label once your order has been confirmed. You can package up your device (s) for Collection from your home/workplace or you can drop off at your local Post Office.

We pay the postage for your device and send you a free Royal Mail tracked 48 label. This is insured up to £100. If your device is worth more than this, you might want to consider using Royal Mail Special Delivery instead. 

Yes, your device must be posted within 14 days of the date of the offer quote. If we have received no response after 14 days we will assume you no longer wish to proceed with selling your device(s) and the order will be closed automatically.

If you have not received your payment within 3 working days from the date it was sent to your bank account  please contact us at: payments@ecofone.co.uk or call us on 0330 321 40 40. 

We’ll email you as soon as we receive your device(s). We aim to process your device (s) within 24 hours of delivery. We’ll keep you up to date throughout, so just keep an eye on your emails / SMS  *Monday to Friday, excluding public holiday

We accept most smartphones. To find out if we can accept your device, simply type in your device model in our search bar.

Mistakes do happen. For example one may enter their device model as iPhone 6s instead of iPhone 6. If this type of error happens  or the condition doesn’t match the information you provided, we’ll get in contact with you via text/ email as soon as possible. We usually offer a revised price or send the device back to you free of charge.

 Our technicians will first check  that all the specifications of your device match the description you provided (i.e. model, condition, network and storage capacity). We’ll then do visual inspections and run a series of  tests using advanced device testing software.

We need your device & charger only. Non-essential accessories will not increase the trade-in value (i.e earbuds, manuals, etc…).

That one is a big NO. We do not accept lost or stolen devices under any circumstance. We check all devices using a database called CheckMEND which provides us with the history of your items. If your device is registered lost or stolen, we will not accept it.

Currently, we only accept devices from within the United Kingdom.

All devices have their data securely wiped when they arrive. They’ll then be reused, refurbished or responsibly recycled – landfill is never an option. Ecofone  gives your old devices a second life.

Monday               9am – 5pm
Tuesday               9am – 5pm
Wednesday        9am – 5pm
Thursday             9am – 5pm
Friday                  9am – 5pm
Saturday              Closed
Sunday                Closed